Collection & Delivery


COLLECTION

1. Where do I collect my order?
There are currently more than 70 Sa Sa stores in Malaysia available to pick up your beauty treats from. Simply select your preferred collection points at checkout before confirming your payment. 

 

2. How do I know if my order is ready for collection?

Products will be ready for collection within 7 working days once your order is confirmed. Alternatively, you will receive an Email/SMS Notification once your order reaches the store.

There might be slight delay in delivery during promotion period due to large order volume. Nevertheless, we strive to process and deliver your order as soon as we can.


3. What if I do not collect my order?

Collection has to be done within 14 days upon order arrival of order at the store. Orders not collected after 14 days will be treated as a "no-show" order and will be sent back to our warehouse. Refund will be provided (subject to administrative fees).


4. What if I am away and not able to collect my order within 14 days?

You may assign an authorized representative to collect on your behalf provided the representative have your One Time Password (OTP) received from SMS or app notification. You should ensure your OTP is not disclosed to anyone else other than you or your authorized representative. We shall not be liable for any unauthorized collection of order provided they are able to provide the OTP.

You may also request to extend your collection period by contacting our customer service via 03 9282 6877 or ml.customerservice@sasa.com.



DELIVERY

1. How long will I receive my order?

We aim to deliver within the time frame indicated below but we are not able to guarantee any firm delivery dates upon order and to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Location

Delivery Time Frame

Peninsular Malaysia

3 – 7 working days

East Malaysia

5 – 10 working days

Remark: There is no delivery during weekend and Public Holiday


2. How to track my order?
You will receive an email with a tracking link once your order has been shipped out from our warehouse. You may track your order by clicking on the tracking link. The tracking link will redirect you to our shipping partner’s website.

3. How much is the delivery fee? Is there any free delivery?

Delivery Charges will be calculated based on the total amount of order as below:

Orders

Delivery Charges

Peninsular Malaysia

Orders below RM100

RM10

Orders RM100 and above

FREE

East Malaysia

Orders below RM150

RM20

Orders RM150 and above

FREE

4. Can I change my delivery address?
Once you’ve placed your order, you are not allowed to make any changes. Our systems are automated and changes might result in delays of order preparations. We highly suggest you to review your delivery address carefully before proceeding to checkout.

In the event that the delivery address provided is incorrect and the package is delivered, Sa Sa Malaysia will not be liable for any replacement or refund.


5. What if I am away and not available to receive my order?

If you are not available to receive the order, you may contact our shipping partner to arrange a re-delivery at a suitable time.

In the event of multiple unsuccessful deliveries, your package will be returned to our warehouse. You may contact our customer service via 03 9282 6877 or ml.customerservice@sasa.com for further assistance.

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