Exchange and Return

This Exchange & Return policy is only applicable for Sa Sa Malaysia Click & Collect.


Exchange

1. Exchange of Product(s) can only be arranged under the following reasons:

a. If the product(s) delivered is in damaged or defective condition; or

b. If the product(s) is 6 months near expiry date or expired; or

c. If the product(s) is different from the Order delivered.

Product(s) for exchange shall be exchanged in its original condition (unused and unmarked), quantity and packaging as it first delivered to customer together with proof of purchase.


2. Exchange is only allowed for the same item. In case the same item is not available, customer may proceed to return the item.

a. Product(s) purchased as part of a bundle set or multi-item pack (e.g.: 2nd@50%, Buy 1 Free 1, Purchase-with-Purchase, etc.), have to be exchanged as a whole set.

b. Individual product within a bundle set or multi-item pack cannot be exchanged.


3. Exchange must be done in the same store as collection.


4. In order to return, customer must provide Order Confirmation Email (in mobile or in printed) as proof of purchase.


5. If customer received any items in the conditions as stated in above, and customer wishes to exchange, customer need to notify Customer Service by phone 03 9282 6877 or email ml.customerservice@sasa.com to report on the product(s) within 14 days of receiving the goods. Please allow up to 3 working days for your inquiry to be processed.



Return

1. Return of Product(s) can only be arranged under the following reasons:

a. If the product(s) delivered is in damaged or defective condition; or

b. If the product(s) is 6 months near expiry date or expired; or

c. If the product(s) is different from the Order delivered.

Product(s) for exchange shall be returned in its original condition (unused and unmarked), quantity and packaging as it first delivered to customer together with proof of purchase.


2. For return of product(s), there will be no refund in cash to customer through store cashier. The refund will be done via the same mode of payment. If the mode of payment is through credit card, the refund will be made through credit card after 30 days from the approved return date.

a. Product(s) purchased as part of a bundle set or multi-item pack (e.g.: 2nd@50%, Buy 1 Free 1, Purchase-with-Purchase, etc.), have to be returned as a whole set.

b. Individual product within a bundle set or multi-item pack cannot be returned.


3. Return must be done in the same store as collection.


4. In order to return, customer must provide Order Confirmation Email (in mobile or in printed) as proof of purchase.


5. If customer received any items in the conditions as stated in above, and customer wishes to return, customer need to notify Customer Service by phone 03 9282 6877 or email ml.customerservice@sasa.com to report on the product(s) within 14 days of receiving the goods. Please allow up to 3 working days for your inquiry to be processed.